answer questions from In Search of Excellence book

I need someone who has read the  In Search of Excellence book  by Thomas J. Peters and Robert H. Waterman, JR.  or who have the book and answer this questions, 

Use 1-2 well-written paragraphs to answer each of these.

1.Highlight the importance of a “bias for action.” Use examples in your paragraph (book).

2. What does Peters mean by “staying close to the customer?” Again, use examples from the book to provide support for your answer.

3. What traits or suggestions keep coming up in these chapters? What should a leader do?